Return & Refund Policy

1. Return Eligibility

Items may be returned within thirty days of delivery in their original packaging and unused condition. Custom-made, perishable, and personal care products are exempt unless they arrive damaged or defective.

2. Return Process

To initiate a return, contact our support team with your order number and reason. Once approved, you will receive a prepaid shipping label and detailed instructions for returning the item securely.

3. Refund Timeline

Refunds are processed within five to seven business days after we receive and inspect the returned item. The refund will be credited to your original payment method and may take additional time to appear.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within forty-eight hours with photographic evidence. We will arrange a free replacement or full refund at no additional cost to you.

5. Exchange Policy

We offer direct exchanges for items of equal value subject to availability. If the desired replacement is unavailable, a full refund will be issued and you may place a new order for an alternative.

6. Non-Returnable Items

Gift cards, downloadable software, digital subscriptions, intimate apparel, and items marked as final sale cannot be returned or exchanged. Please review product details carefully before completing your purchase.

7. Shipping Costs

Return shipping costs are covered by us for defective or incorrectly shipped items. For change-of-mind returns, the customer is responsible for return shipping fees unless otherwise stated in offers.

8. Partial Refunds

Partial refunds may be issued for items showing signs of use, missing components, or returned outside the standard return window. The refund amount will be determined based on the item condition assessment.

9. Cancellation Policy

Orders may be cancelled within twelve hours of placement for a full refund. After this window, standard return procedures apply once the product has been delivered to you successfully at your address.

10. Dispute Resolution

If you are unsatisfied with a refund decision, escalate the matter to our customer service manager. We are committed to resolving all disputes fairly and ensuring complete customer satisfaction every time.